Emergency Measures For Users

Should a user require the assistance of an ambulance in a public area, the Guide Dog should be handled in the following ways:

The user is awake and able to hold the dog leash The user is unconscious
In the ambulance

• Guide Dogs are specially selected for their friendly, calm nature, and are trained to remain relaxed and non-aggressive in all situations. Therefore they pose no danger to medical attendants.

• The Guide Dog should be allowed to follow the user into the ambulance with the leash held by the user.

• Guide Dogs are specially selected for their friendly, calm nature, and are trained to remain relaxed and non-aggressive in all situations.

• The Guide Dog should follow the user to the ambulance. Place it near the user, in a comfortable and safe place with the leash tied to a secured object.

• Contact our staff as soon as possible by calling 020 8412 7777 which is shown on the name tag of the Guide Dog’s collar.

In the hospital

• The Guide Dog should be kept beside the user. Ask the user whether further assistance is required.

• A bed sheet or towel can be used as a cushion for the Guide Dog.

• Contact our staff as soon as possible by calling 020 8412 7777 which is shown on the name tag of the Guide Dog’s collar.

• Without affecting other patients or people, the Guide Dog should be kept beside the user with the leash tied to a secured object. A bed sheet or towel can be used as a cushion for the Guide Dog.

• Provide water in a bowl for the Guide Dog. No feeding.

• Wait for our staff to pick up the Guide Dog.


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