Guide Dog Related Regulations

• According to the Hong Kong Ordinances, Chapter 487 [the Disability Discrimination Ordinance]:
Visually-impaired people including those accompanied with Guide Dogs can enter any public places (paid or unpaid areas).
Reference link:

• According to the Food Hygiene Code, Chapter 6, Miscellaneous 6.4 [Prohibition of Animals on Food Premise]:
Dogs are prohibited to get onto food premises EXCEPT that the dog is served as a Guide Dog for a visually-impaired person.
Reference link:

• According to the Hong Kong Ordinances, Chapter 167D [Dangerous Dogs Regulation]:
If a Guide Dog is not a kind of fighting dog and not classified as a known dangerous dog by magistrate’s order, the ordinance does not provide the dog has to be fitted with a muzzle.

Fighting Dogs include:
1.Any dog of the type known as the Pit Bull Terrier.
2.Any dog of the type known as the Japanese Tosa.
3.Any dog of the type known as the Dogo Argentino.
4.Any dog of the type known as the Fila Braziliero.
5.Any dog which is a cross-breed involving the breed of any dog of the type set out in any of the above sections.
Reference link: CAP 167D Dangerous Dogs Regulation

• A Guide Dogs or puppies will not defecate indoors because they will only do so with user’s instructions. Allowing Guide Dogs and puppies into malls will not get the place dirty.
• Guide Dogs and puppies are with stable temperament. They do not disturb other people nor bark at random.
• Allowing Guide Dogs and puppies into the malls enables the dogs to have socialization training which facilitates the dogs to adapt to human life. This is a great help to establish a barrier-free society.
• All staff has ID documents (including the name of the accompanied dog) and equipment for identification:

1.Trainers / instructors + Guide Dog Puppy + red vest + harness
2.Puppy walker / Guide Dog Handler + Guide Dog Puppy + red vest
3.Users + Guide Dog + harness

• Our staff includes trainer, instructor, Guide Dog handler, puppy walker, and users. In fact, visually impaired person includes amblyopia and blindness. Both of them may bring along the Guide Dogs to public places. When the visually impaired people and their Guide Dogs enter the mall, front-line customer service representatives should provide necessary assistance.
• Generally, the visually impaired and their Guide Dogs do not require assistance as long as they can enter and leave the premises without limitation.
• When the visually impaired is wandering with hesitation in the mall, they may get lost. You may actively ask if they need any assistance in guiding the way. The customer service representatives should stand on the right hand side of the visually impaired and avoid contacting the Guide Dog.
• People who want to know and make contact with the Guide Dog should first seek permission from the user.

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